Our Vision, Mission & Culture

Our vision is 'Providing you with first class specialist Physiotherapy'

We are a small team of experienced, committed, successful clinicians who are always striving to provide up-to-date, honest healthcare. We are working hard to make sure that everyone who contacts The Markland Clinic benefits from the experience.

Our business has been built on the desire to deliver high quality healthcare. Most importantly we do not want make our clients dependent upon us; instead we aim to help them truly understand their symptoms and how to resolve or manage them.

Our clients want us to help them achieve their objective, they are forward thinking, keen to learn and grow and are committed to working towards their goals.

We are dedicated to listening to our clients, involving them in an in-depth assessment process and providing them with honest, reliable, up-to-date information. We strive to translate the knowledge and research of world experts into useful formats for our clients.

Through healthcare empowerment we aim to give people back their spirit and freedom, because being empowered to make informed decisions about managing your health should enable you to maximise your potential.

Points of Culture

Our Points of Culture are one of the many foundations that make The Markland Clinic the right place for professional physiotherapy:

Positive approach - I never say to myself or anyone else that something is impossible or that it can't be done. Instead I will set a goal and target to achieve the goal.

Commitment - I give myself, and everything I commit to, 100% until I succeed. I am committed to the Vision, Mission and Culture and success of The Markland Clinic, its current and future team and its clients at all times.

Ownership - I am truly responsible for my actions and outcomes and own everything that takes place in my work and my life. I am accountable for my results and I know that for things to change, first I must change.

Systems - I always look to the system for a solution. If a challenge arises I use a system correction before I look for a people correction. I use a system solution in my innovation rather than a people solution. I follow the system exactly until a new system is introduced. I suggest system improvements at my first opportunity.

Success - I totally focus my thoughts, energy and attention on the successful outcome of whatever I am doing. I am willing to win and allow others to win. At all times, I display my inner pride, prosperity, competence and personal confidence. I am a successful person.

Communication - I speak positively of my fellow team members and clients in both public and private. I speak with good purpose using empowering and positive conversation. I never use or listen to sarcasm or gossip. I acknowledge what is being said as true for the speaker at that moment and I take responsibility for responses to my communication. I greet and say farewell to people using their name. I always apologise for any upsets first and then look for a solution. I only ever discuss concerns in private with the person involved.

Excellence - Good isn't enough. I always deliver products and services of exceptional quality that add value to all involved for the long term. I look for ways to do more with less and stay on a path of constant and never ending improvement and innovation.

Consistency - I am consistent in my actions so my clients and team mates can feel comfortable in dealing with me at all times. I am disciplined in my work so my results, growth and success are consistent.

Integrity - I will always speak the truth. What I promise is what I deliver. I only ever make agreements with myself and others that I am willing and intend to keep. I communicate potentially broken agreements at the first opportunity and I clear up all broken agreements immediately.

Empowerment - I will consistently learn and master ways to empower our clients. I am an educator and allow my clients to make their own intelligent decisions about their future and healthcare. I impart practical usable knowledge together with theory. I will not make clients dependent on me for my own financial gain.