Do you love interacting with people?

Are you a fabulous relationship creator ?

A friendly, people loving, well organised team player is required to join the front desk team of our award winning Physiotherapy Clinic.

As a small business we:

– have developed a community whereby challenge, opportunity, learning and enjoyment are central

– continuously strive and push themselves to achieve

– deliver a contemporary healthcare experience in a centre of excellence

– have recently acquired a national healthcare education programme

You will be responsible for helping the business achieve its goal through the delivery of exceptional customer experiences.

Your Customer Service Duties Will Include:

– Telephone work, answering the phone to patients and dealing with the enquiry yourself in an articulate, friendly, thoughtful and professional manner.

– Creating a warm and welcoming meet and greet area whilst remaining hospitable, professional and friendly at all times and providing five star service.

– Dealing with general enquires and following up in a prompt manner.

– Manage Physiotherapist’s diaries across the clinic

– Booking patients on their practice management software

– Be responsible for the completion of general administration duties and adhoc projects

– Resolve issues proactively and in a timely manner

Manage your workload, time and projects

– Implementation of processes

– Prepare weekly preparation of front of house KPI”s


Outgoing and confident personality

Excellent communication (written and oral)

– Open minded with a proactive can do attitude and willing to go the extra mile

– Hardworking | Great work ethic

– Ability to work independently and as part of a team

– Reliable and trustworthy

– Some business acumen

Immaculately presented as you will be the face of the business

– Ability to achieve and exceed set goals and targets

– IT literate

– Ideally 2 years experience of working within a service industry or front of house

We recruit for attitude – if you are outgoing and friendly we love to speak with you.

Please do not apply if you are not a people person or do not have relevant experience.

Full training on systems and product knowledge will be given.

Terms of Employment:

– 25 hours/week, we are very happy to consider job share

– Shift pattern: Tuesday 2pm – 7.30pm, Thurs 2.30pm – 7.30pm, Friday 8am – 5.30pm, Saturday 8 am -12 noon

To apply just email your CV and a cover letter to hello@marklandclinic.com

We look forward to hearing from you

Kate Markland

Clinic Director